Website Uniseekers
Location: New York City, United States
Job Type: Full-Time
Industry: Transportation & Public Services
Job Description:
We are hiring a Transit Customer Service Specialist to assist passengers with inquiries, complaints, and travel assistance. This role requires excellent communication skills and a customer-focused approach.
Responsibilities:
- Provide information on transit schedules, routes, and fares
- Address customer concerns and complaints professionally
- Assist with ticketing and payment processing
- Coordinate with transit operators and security teams
- Maintain records of customer interactions and incidents
Requirements:
- High school diploma or equivalent
- Prior experience in customer service preferred
- Strong verbal and written communication skills
- Ability to handle stressful situations calmly
- Familiarity with transit systems and policies
Benefits:
- Competitive hourly pay
- Paid training and career advancement opportunities
- Health and retirement benefits
- Employee transportation discounts
- Stable, government-backed employment
Work Schedule:
- Rotating shifts, including weekends and holidays
- Full-time, 40 hours per week
Job Insights:
✅ Ideal for those with strong communication skills
✅ Stable career with government benefits
✅ Requires problem-solving under pressure
✅ Interaction with diverse commuters daily
✅ Growth opportunities in transit management
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