Technical Trainer – Legal

These are exciting times at ARAG, as we are going through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Technical Legal Trainer opportunity available.

In this role you will support the delivery of technical legal training (both face-to-face and online) across our Legal Advice department (dual site), whilst helping provide a professional Legal Advice service to our commercial and personal customers.

Your role will assist management with technical legal training by supporting, coaching and mentoring new and existing Legal Advisers, as well as deputising in the absence of the Team Leaders, providing technical expertise and guidance.

We have Legal Advice teams based at both our Bristol and Bedwas offices. As a result, and due to the face-to-face nature of a lot of the training you’ll be providing, this role will require you to work on-site 3-4 times per week, at both offices.

Key responsibilities will include:
• Identifying training needs (TNA) via effective monitoring of legal advice calls and providing analysis and constructive feedback to Legal Advisers.
• Delivering technical legal training to new and existing Legal Advisers on a variety of areas of law.
• Assisting with complex legal queries and acting as a technical and procedural referral point for Legal Advisers.
• Designing/developing any new training required, in line any regulatory changes and/or legal updates.
• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met/exceeded.
• Identifying new ideas and initiatives and liaising with colleagues to improve working practices and procedures.
• Supporting management with strategic initiatives to develop and drive the Legal Advice service.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service and amending the legal training content accordingly.