Resolution officer

Job description

Company Description

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Role Description

This is a full-time on-site role for a Resolution Officer at Engage Services Limited located in the Manchester Area, United Kingdom. The Resolution Officer will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and delivering exceptional customer experiences on a day-to-day basis.

Qualifications
• Interpersonal Skills, Customer Satisfaction, and Customer Support skills
• Customer Service and Customer Experience skills
• Strong problem-solving abilities and attention to detail
• Excellent communication and conflict resolution skills
• Ability to work well under pressure and in a fast-paced environment
• Experience in a customer service role is beneficial
• Relevant certification in customer service is a plus