Production Manager Specialist – Bristol, United Kingdom

Job Title: Production Manager Specialist

Location: Bristol, United Kingdom
Department: Technology / IT Operations
company:NatWest Digital X

Employment Type: Full-time

Overview

We’re looking for a highly skilled Production Manager Specialist to lead operational excellence within our technology domain. In this pivotal role, you’ll drive continuous improvement of processes and ensure a resilient, high-performing production environment aligned with our business continuity goals and customer expectations.

This is a prime opportunity to build visibility across the bank while developing and managing critical stakeholder relationships, technical standards, and risk mitigation strategies.

Key Responsibilities

• Production Leadership: Deliver robust production management across infrastructure and applications, ensuring uptime, performance, and adherence to compliance standards.

• Continuous Improvement: Promote a culture of learning and feedback to evolve and enhance operational processes and performance.

• Change Management: Manage demand and change requests, proactively understanding upcoming platform changes and collaborating across teams to avoid disruption.

• Risk & Compliance: Identify production risks and ensure mitigation plans are in place, with a focus on recovery and resilience. Ensure full compliance with legal, regulatory, and security standards.

• Deployment Oversight: Manage and deliver production deployments that meet high-quality technical standards.

• Workload Prioritisation: Oversee inbound work requests and scheduling, ensuring balanced priorities and effective resource utilisation.

• Collaboration: Work closely with cross-functional teams and stakeholders to drive incident resolution and long-term stability.

Skills & Experience Required

• Technical Proficiency: Solid understanding of platform architecture, system design, and the production support lifecycle, ideally within a banking or financial services environment.

• Mobile & Web Support: Production support experience with mobile, web, backend, and database systems is highly desirable.

• Agile & DevOps Environment: Strong experience working within Agile and DevOps delivery models.

• Stakeholder Engagement: Demonstrated ability to manage complex relationships and communicate effectively with technical and non-technical stakeholders.

• Problem Solving: Strong analytical thinking with the ability to anticipate, identify, and solve issues across multiple systems and domains.

• Toolsets & Standards: Familiarity with industry-standard monitoring and incident management tools, and a commitment to ITIL or similar service management practices.

Why Join Us?

• High-impact role: Influence operational strategy and reliability across critical platforms.

• Growth & visibility: Opportunity to raise your profile and grow within a major financial institution.

• Collaboration: Work with top-tier professionals in an innovative, agile, and fast-paced environment.

If you’re ready to take a lead role in shaping the performance and resilience of banking platforms while growing your career in a forward-thinking tech environment, we want to hear from you.

Let me know if you’d like a tailored CV/cover letter for this role or a comparison with your existing skills and experience.

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