Neighbourhood Assistant

Salary Location Mergefield Title Mergefield Title

This is a , vacancy.permanentfull-timethat will close in {x} days at {xx:xx} BST

The Vacancy

We are looking for an enthusiastic Neighbourhood Assistant to join our Liverpool Neighbourhood team. Our Neighbourhood Assistant plays a key role in owning and resolving a variety of Neighbourhoods tasks working closely with relevant Officers in the team.

This role will give you a platform to develop your skills and knowledge within Housing Services and across the wider business.

This is an important role in which you will:
• Support Neighbourhood staff across a range of activities, including tenancy and estate management
• The ability to liaise with tenants and residents over the phone or face to face, providing advice and assistance on a range of housing management issues and ensuring an efficient and professional service to tenants, partners and colleagues across the business.
• Have the skills and experience to provide a broad range of clerical and administrative support to the Neighbourhood Housing Managers and team
• Promote, encourage, and help tenants to carry out transactions online
• Work collaboratively with other teams across Housing and the wider organisation as required

To be successful in this role you will:
• Have CIH Level 3 or a willingness to work towards this qualification
• Experience of dealing with customers over the telephone and face to face, preferably in the Housing or Support sector
• The ability to organise, prioritise and finish tasks within your remit

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;
• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.

Happy to Talk Flexible Working

The Company

We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don’t just build homes. Our mission is to create stronger communities so people can thrive. If you‘re passionate about people and want to make a difference, there are many opportunities to join us.

Torus is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus “A place where everyone belongs” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus’ Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

Torus is the North West’s largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We’re all about creating sustainable, stable and thriving communities – and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of.

We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in.

We believe our people deserve the opportunity to explore their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future.

We Own it

We Care

We Deliver

We are Torus!

Working at Torus

Our Benefits

Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays

Enhanced Maternity / Paternity & Adoption Pay

Aviva Pension

Life Assurance

Health & Wellbeing Support

Happy to Talk Flexible / Agile Working

Internal Reward and Recognition

Financial Wellbeing

Car Lease Scheme

Cycle to Work Scheme

Professional Study / Development Opportunities

Social Events

Contact Us

For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address – .