Lead Infrastructure Engineer (Data Centre & Network Services)

Job description

Are you passionate about delivering high-quality digital services that support the smooth running of government?

Information and Technology Services (iTECS) is where we provide essential ICT (information and communications technology) and information services across Scottish Government to a growing number of shared services customers. In this key management and operational role, you will help ensure our technology infrastructure meets the needs of thousands of users across central government.

As a Lead Infrastructure Engineer for Data Centres and SCOTS Network Services, you will oversee the provision of these critical services, ensuring they are reliable, secure, and fit for purpose. You will also contribute to shaping the strategic direction of iTECS, helping to deliver high-quality ICT solutions and expert advice that support the organisation’s wider digital ambitions.

Responsibilities
• Lead teams and departments in the design, implementation, administration and support of infrastructure solutions and services with an understanding of information security.
• Demonstrate a strong understanding of the most appropriate modern standards and practices, and how they are applied.
• Achieve excellent user outcomes.
• Initiate and monitor actions to investigate patterns and trends to resolve problems.
• Select appropriate design standards, methods and tools, and ensure they are applied effectively.
• Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
• Manage resources to ensure that the systems integration function works effectively.
• Anticipate and advise on future technology changes that present opportunities for the product or programme.
• Identify process improvements and contribute to the definition of best practice.
• Troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open-source software.
• Coordinate the identification and assessment of new and emerging hardware, software and communication technologies, products, methods and techniques. Evaluate likely relevance of these for the organisation.
• Provide regular briefings to staff and management.

Success Profile

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

Technical / Professional Skills
• Information security – Practitioner
• IT infrastructure – Expert
• Modern standards approach – Expert
• Problem solving – Working
• Service focus – Working
• Systems design (Infrastructure engineer) – Practitioner
• Troubleshooting and problem resolution – Expert

This role is aligned to the Infrastructure Engineer role within the IT Operations Job Family.

You can find out more about the skills required, here.

Experience

Lead Criteria 1: Proven knowledge and significant senior professional experience across infrastructure and network management extending across multiple and varied architecture environments.

Lead Criteria 2: Evidence of delivering continual service improvement; willing to challenge established practices, using evidence to deliver a better service to the business as a whole. This will include a vision for streamlining processes and reducing costs to ensure focus on delivering support for new business critical technologies.

Proven experience of developing, supporting, coaching, and leading others to achieve the organisation’s strategic objectives.

Experience of IT Service Management, Risk Management, Programme Management and Project Management methodologies to plan and develop and protect future facing solutions to address the shifting strategic priorities of the business. A vision of products and services lifecycles and a passion for innovation.

Extensive knowledge of Standards associated with IT practice nationally and internationally and how they should be applied, and experience of accreditation or compliance.

Excellent oral and written communications skills with a proficiency in conveying with both technical and non-technical audiences at all levels; including excellent analytical skills to be able to quickly scrutinise issues and draw conclusions and interpretations from the information available to plan and deliver strategic solutions for the wider business.

Behaviours
• Leadership (Level 4)
• Making Effective Decisions (Level 4)

You can find out more about Success Profiles Behaviours, here.

How To Apply

Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. You will not be tested on the technical skills at sift stage.

To help prepare the strongest application possible we encourage all applicants to read the following tips and guidance.

Stage one (application sift): Candidates will have their applications assessed against all success profile criteria listed above, minus the Technical skills, unless there is a large number of applications, in which case, the following process will apply:

An initial sift will be conducted using the CV and supporting statement on Lead Experience 1 & 2 as listed above.

Candidates who pass the initial sift will have their applications fully assessed against the other Experience criteria and Behaviours.

Stage two (interview and DDaT technical assessment): If successful at application sift, you will be invited to an assessment and interview where we will test all criteria outlined in the Success Profile above.

The sift is scheduled for w/c 24th March.

Assessments are scheduled for w/c 7th April however this may be subject to change.

About Us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

DDaT Pay Supplement

This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession, as a member of the profession you will join the professional development system. This post currently attracts a £5,000.00 annual DDAT pay supplement, applicable after a 3-month competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Working Pattern

Our standard hours are 35 hours per week, we offer a truly flexible working including full-time, part-time, flexitime, and compressed hours meaning you could work your full hours while working less than 5 days per week.

We embrace a hybrid working style meeting in person when it is useful to do so where all colleagues will spend time in Saughton House, Edinburgh.

If you have specific questions about the role you are applying for, please contact digitalcareers@gov.scot

Equality Statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

Apply before: 23rd March (23:59)