Ground Handling Officer

Job description

Job Description

The Ground Handling Officer role is pivotal in enhancing safety, compliance and overall performance of Ground Handlers, Third Party Providers and other airside operations. Development and maintenance of key relationships with stakeholders is critical and the role will adapt to diverse information and employ this knowledge proactively to drive operational performance.

By promoting best practices, the Ground Handling Officer will work collaboratively with all types of Stakeholders and aims to reinforce safety initiatives and direct improvement projects.

Responsibilities
• Ensure a continuous improvement approach is taken with performance of Ground Handling and other service providers are working closely with Airside Compliance Officers, Safety Improvements and Investigation teams.
• Supporting the Ground Handling Manager in shaping the ground handling environment, aligning teams, and seeking opportunities to reinforce the position of HAL amongst all airport stakeholders.
• Ensure all stakeholders are engaged appropriately across all the solutions required to deliver the strategic vision of Heathrow.
• In conjunction with accurate and relevant data, address performance issues amongst all airside operations, including ground handling agents.
• Support and engage with the ‘Below Wing’ Airport User Committee and support the Ground Handling Manager where required and other Ground Operations forums.

Qualifications
• Driving licence or ability to obtain an Airside Driving Permit.
• Excellent interpersonal skills with the ability to influence all levels of Heathrow stakeholders and the ability to articulate complex issues in a clear and concise manner.
• Previous knowledge of ground handling or airline operations, including below wing process.
• Ability to analyse and present data and use it to drive continuous improvement.
• Working knowledge of the EU Ground Handling and CAA (Civil Aviation Authority) directive.

Ideally, you would also have:
• Knowledge of aviation fuel management would be an advantage.

About Us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you’ll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.

You’ll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You’ll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you’ll be vital to the continuing smooth running of our airport.