urbanest
Part-Time Customer Support Assistant at Urbanest | Job Overview
| Category | Details |
|---|---|
| Job Title | Part-Time Customer Support Assistant |
| Location | London (Urbanest Student Communities – various zones) |
| Salary | £10,840 per annum (based on 15 hours per week) |
| Hours & Shifts | Saturdays and Sundays Between 7:30 AM – 8:30 PM (exact shift hours within this window may vary) |
| Core Responsibilities | Front-of-house support, parcel and maintenance coordination, safety checks, community events assistance, weekend operations, handovers |
| Key Traits Required | Friendly, reliable, solution-focused, detail-oriented, and approachable |
| Day-to-Day Tasks | Welcome residents and guests Log maintenance issues Check flats and communal areas Support parcel distribution Run weekend events |
| Team Collaboration | Works closely with Night Team and Maintenance Team to ensure consistent 24/7 resident support |
| Experience Preferred | Customer service or hospitality experience, basic admin and building checks knowledge |
| Training & Growth | Onboarding support, shadowing, ongoing development programmes |
| Health & Wellness Perks | Headspace app access, gym discounts, health resources, life assurance |
| Financial Benefits | Pension contributions, travel and cycle-to-work loan, Perkbox savings, recruitment bounty scheme |
| Workplace Culture | Supportive, inclusive, people-first company with emphasis on celebration, learning, and growth |
| Values | Integrity, Energy, Development, Achievement, Support |
| Urbanest Vision | To deliver responsible, sustainable communities enhancing the student experience across London |
5 Related Roles in London (Comparable Job Market Overview)
| Job Title | Hourly Rate / Salary | Location |
|---|---|---|
| Weekend Receptionist – Co-living | £11.50 – £13.00/hour | Canary Wharf |
| Student Support Host – Accommodation | £10,700 – £12,500/year (part-time) | Stratford |
| Part-Time Concierge – Residential | £12.00 – £14.00/hour | Southbank |
| Weekend Admin Assistant – Housing | £10.50 – £12.75/hour | Islington |
| Front Desk Support – Education Hub | £11.00 – £12.80/hour | Camden |
Summary
As a part-time Customer Support Assistant at Urbanest, you’ll shape resident experiences through friendly service, weekend problem-solving, safety checks, and community events. It’s a rewarding role ideal for those passionate about hospitality, teamwork, and making students feel at home.
Content Writing Intern Jobs in UK
To apply for this job please visit uk.linkedin.com.