East Midlands Railway (EMR)
One Team at East Midlands Railway
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this.
Our Commitment to Employees
Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
Part-Time Customer Service Officer Vacancy
This is a part-time vacancy working 17.5 hours per week, with a varied shift pattern including weekends.
Role Responsibilities
As a Customer Service Officer, you will work hard to ensure safe and prompt dispatch of all services. You will also assist customers in finding their way, helping them onto the train or providing directions around the station.
We are looking for hardworking individuals with a positive, can-do attitude. You will be a strong team player who takes pride in providing outstanding customer service at all times.
Key Responsibilities of the Role Include:
• Dispatch trains in a safe and timely manner
• Providing customers with advice and guidance
• Supporting with security searches at the station
• Being proactive and visible to customers at all times
• Assisting customers boarding and leaving trains as required
• All of the safety-critical training will be provided to the successful candidates.
Shift and Safety Requirements
As a Customer Service Officer, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are subject to satisfactory completion of a safety-critical medical assessment, including drugs and alcohol screening.
Application Process
If this sounds like something you’re interested in, we want to hear from you! If your initial application is shortlisted, you’ll be required to complete:
Online Psychometric tests – These are associated with the safety-critical nature of the Customer Service Officer role. These tests include the SCAAT test (Safe Concentration and Attention Test) and SAT test (Safety Awareness Test).
Post-Recruitment Process
If you successfully pass all stages of the recruitment process, you will either be offered a role if one is available, or placed into our talent pool for a maximum time of 12 months. Once you have a place in the pool, you will not need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will reach out to make you a job offer!
Diversity and Inclusion
At EMR, we want to proactively embrace diversity across our workforce and recognize that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
Tagged as: Expired
To apply for this job please visit railbadger.co.uk.