Tesla
What To Expect
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers’ home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
• Deliver vehicles to customers’ home or work addresses, providing a professional and positive handover experience.
• Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
• Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
• Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
• Manage delivery schedules and logistics to meet customer expectations.
• Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
What You’ll Bring
• Full UKdriving licence with no more than 6 points.
• Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
• Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
• Proventrack record of delivering excellent customer experiences.
• Customer-focused with a positive and professional attitude.
• Flexibilityto work on weekends and evenings as required.
• Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
• A passionfor Tesla’s mission to accelerate the world’s transition to sustainable energy.
To apply for this job please visit uk.linkedin.com.