Customer Experience Agent

Nottingham Trams Ltd is an equal opportunities employer committed to equality of opportunity and diversity in employment. Applications are welcome from all sectors of the community, and we aim to recruit a diverse work force that reflects the people that we serve. We welcome applications from any candidate with appropriate skills and/or experience.

To be successful in your application, you will live our values, We Care. We Commit. We Imagine.

Your Role in Our Journey

As a Customer Experience Agent, you’ll be at the heart of our mission to provide outstanding service to every passenger. You’ll:
• Ensure passengers are travelling with valid tickets or passes
• Issue fixed penalty notices fairly and in line with company guidelines
• Record accurate and detailed information
• Communicate clearly with your team and provide feedback to supervisors

Every day, you’ll be making a difference—helping us deliver a safe, smooth, and respectful travel experience across our network.

What We’re Looking For

We welcome applicants from all backgrounds and walks of life. If you’re someone who enjoys meeting new people, solving problems on the go, and keeping things running smoothly, we’d love to hear from you.

You’ll be great in this role if you:
• Have experience working with the public in a customer-facing role
• Stay calm and professional under pressure
• Communicate confidently and respectfully
• Are punctual, dependable, and take pride in your work
• Can accurately complete records and follow procedures

Working With Us
• Full-time (average 40 hours per week) – with shifts scheduled across 7 days to support our operational needs
• Benefits include:
• Free tram travel for you and any dependants
• Free on-site parking
• 5% pension contribution
• Medical cover with Westfield Health
• Life assurance
• Access to many retail discounts.
• A supportive, inclusive, and respectful working environment

Ready to Apply?

We want to hear from people with a passion for customer service—whether you’re experienced or looking for a new challenge. Apply online with your CV and take the first step toward a career that moves people forward.

Job Type: Full-time

Pay: £26,002.01-£30,590.60 per year

Benefits:
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:
• Day shift
• Night shift
• Weekend availability

Work Location: In person

Application deadline: 06/06/2025
Reference ID: Customer Experience