Call Centre Administrator

• Job Title/Location: Call Centre Administrator, Remote
• Salary: To £23,000
• Office/WFH: Fully remote although required to visit the London office four times a year, all travel expenses covered by the company
• Requirements: Previous administration experience within a call centre environment, proficient with MS Office, well organised & good communication skills. You should also live more than 2 hours from London.
• Role Snapshot: Providing back office support to two teams, one of those being a contact centre team and dealing with monitoring the client mailbox, handling incoming/outgoing post, indexing and case review/preparation

Expanding business – recent new business wins leading to a number of new roles and expansion of current teams with additional new clients coming onboard in the coming months

The Company: An established Financial Services business, recent industry award winners and recognised for their investment in people. This client is expanding across the business, so a good company to develop with long-term.

The Role: The focus with this Call Centre Administrator role is to provide centralised support services to the office in general, but in particular two specific customer facing teams with you helping to deliver a consistent and reliable service to clients. Key responsibilities include:
• Client mailbox monitoring, working on data changes as well as working on case reviews and preparation
• Handling incoming and outgoing post. This will involve scanning, indexing, logging of new work and the return of original documents
• There are daily deadlines to meet and you will occasionally work with other departments and support the wider team

Skills / Experience Required: For this Call Centre Administrator role you must have previous administration experience within a call centre function/team. You should also be comfortable in using MS Office, be well organised, able to deal with multiple tasks successfully and be a strong communicator with a customer service mindset.

Additional Information: Salary for the Call Centre Administrator role is £22,000 – £23,000 + GPP pension, PMI, 25 days holiday and members of the GPP scheme also get Life Assurance & PHI. Please apply below.

The Call Centre Administrator role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.