Accor
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are and feel like they belong. As one big team, we know that together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We place people at the heart of everything we do.
Sofitel, the Upscale International Hotel Brand for Accor Hotels, offers Lounge guests a new attitude for cosmopolitan business and leisure travelers visiting the Qantas Premium Lounge at London Heathrow. It is a luxury state of mind that drives our teams to deliver exceptional experiences for our guests. It’s there in a way that we remember a regular guest’s favorite drink, or meal, or preferred newspaper. It’s in the personal attention we might offer a first-time visitor to our lounge to help them feel at home. It’s in the care and pride we take in serving beautiful, fresh food that’s a pleasure to eat. It’s there in the playful banter between our barista and a regular guest. It’s there in every warm smile, helping hand and fond farewell.
Based at Heathrow Airport Terminal 3, offers a new standard of luxury for our guests travelling through London. The lounge reflects the heart of London, a vibrant and exciting space that celebrates the heritage scene.
Job Description
• Manage employee relations cases including disciplinary, grievance, probation, appeal, and well-being cases.
• Support Line Managers on policy and procedure application.
• Liaise with external legal support.
• Provide monthly updates and document procedures.
• Drive improvement and ensure best service.
Qualifications
• CIPD qualified with excellent knowledge of UK employment Law.
• Previous experience as HR Generalist or HR Advisor in Hospitality.
• Excellent communication, presentation & interpersonal skills.
• Proven commercial acumen through previous roles.
• CIPD qualification.
• Fluent in English – spoken & written.
Additional Information
We offer:
• Competitive Salary.
• Automatic enrolment into a workplace pension scheme.
• Access to Accor Hotels UK discounts & benefits.
• Career opportunities within the UK, Europe and Internationally.
Our commitment to Diversity & Inclusion:
We welcome diverse talent and aim to attract, recruit and promote a diverse workforce.
Why work for Accor?
We offer a supportive environment where you can grow and learn every day, making sure that work brings purpose to your life.
To apply for this job please visit www.caterer.com.