Kuehne+Nagel
Job Title: Customer Care Specialist
Location: Bristol, United Kingdom
Job Reference: req128214
Company: Kuehne+Nagel
Join Our Team in Bristol!
We are seeking a Customer Care Specialist to become part of our dynamic team. This is your opportunity to play a vital role in delivering world-class service to our customers in one of the world’s leading logistics companies.
Your Role
As a Customer Care Specialist, you will act as a direct point of contact for our customers, ensuring their needs are met with professionalism, efficiency, and accuracy. You’ll work closely with internal sales and operational teams to guarantee a seamless customer journey and deliver proactive, solution-oriented service.
Key Responsibilities
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Act as the primary contact for customer queries, concerns, and requests
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Provide timely and effective solutions, ensuring a high level of customer satisfaction
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Collaborate with internal teams to ensure accurate and timely order processing and delivery
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Monitor shipments and proactively communicate any changes or issues
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Maintain accurate documentation of all interactions and service records
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Continuously seek ways to improve processes and enhance customer experience
Your Skills and Experience
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Prior experience in customer service, ideally within a logistics or supply chain environment
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Strong customer service orientation with excellent problem-solving skills
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Exceptional organisational and interpersonal skills
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Ability to manage time effectively, prioritise tasks, and meet deadlines
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Self-motivated with the ability to work independently and collaboratively
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Adaptable to change and open to embracing new technologies
Why Join Kuehne+Nagel?
At Kuehne+Nagel, we value our employees and offer a comprehensive benefits package to support your well-being and career growth, including:
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Contributory pension plan
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Route 2 Rewards scheme – offering discounts, wellbeing resources, and recognition
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Employee Assistance Programme with 24/7 access to GPs, financial/legal advice, and mental health support
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A supportive environment that values the skills and experience of service leavers – we are a Gold Covenant employer
About Us
Kuehne+Nagel is a global logistics leader with over 80,000 employees in more than 100 countries. Our mission is to deliver excellence in logistics and supply chain services with innovation, care, and responsibility.
Contact
Dijana Mihic
📞 +49 (0)304036371605
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